Terms & Conditions
Terms & Conditions
Aqaba Way Tourism
Last Updated: 26/02/2026
1. Introduction
These Terms and Conditions govern all bookings, reservations, and services provided by Aqaba Way Tourism (“the Company,” “we,” “our,” or “us”).
By confirming a booking or using our services, the client (“the Client” or “Traveler”) agrees to be bound by these Terms and Conditions.
2. Booking & Confirmation
2.1 A booking is considered confirmed only after:
• Written confirmation from Aqaba Way Tourism, and
• Receipt of the required deposit or full payment (as specified in the booking confirmation).
2.2 The Company reserves the right to decline any booking at its discretion.
2.3 It is the Client’s responsibility to review all booking details before confirmation.
3. Payment Terms
- A non-refundable deposit is required to confirm the booking.
- The remaining balance must be paid in full at least 7 days prior to the tour date.
- Failure to comply with payment deadlines grants the company the right to cancel the booking without any obligation.
- All prices include only the agreed-upon services; any additional services will be charged separately.
- Payments may be made via approved payment methods as communicated by the Company.
- All bank charges and transfer fees are the responsibility of the Client.
4. Pricing
4.1 All prices are quoted in the agreed currency and are subject to availability at the time of booking.
4.2 Prices may change due to:
• Government taxes or fees
• Fuel price increases
• Currency fluctuations
• Supplier rate changes
4.3 Any price adjustments will be communicated before final confirmation.
5. Cancellations & Refunds
5.1 Cancellation by Client
In case of cancellation by the client:
- 14 days or more before arrival date:
The deposit amount will be forfeited only. - 7 to 13 days before arrival date:
50% of the total booking value will be charged. - Less than 7 days before arrival date or No Show:
100% of the total booking value will be charged. - All cancellations must be submitted in writing via email or through the officially approved communication channel.
Certain services (e.g., event venues, desert camps, special permits, wedding arrangements) may be non-refundable.
5.2 Cancellation by the Company
The Company reserves the right to cancel a booking due to:
• Force majeure events
• Safety concerns
• Government restrictions
• Minimum participant requirements not met
In such cases, alternative arrangements or refunds will be offered where possible.
6. Changes & Amendments
6.1 Any modification requested after confirmation is subject to availability.
6.2 Additional costs may apply for amendments.
6.3 Last-minute changes during travel may incur extra charges.
7. Travel Documents & Visas
7.1 The Client is responsible for ensuring possession of valid:
• Passport
• Entry visa (if required)
• Travel insurance
• Health documents
7.2 The Company may assist with visa information but is not responsible for visa refusals or border entry denial.
8. Travel Insurance
Clients are strongly advised to obtain comprehensive travel insurance covering:
• Medical emergencies
• Trip cancellation
• Personal injury
• Loss of belongings
• Repatriation
The Company is not responsible for losses that could have been covered by insurance.
9. Liability
9.1 Aqaba Way Tourism acts as an intermediary between the Client and service providers (hotels, transport companies, guides, event venues, airlines, etc.).
9.2 The Company is not liable for:
• Injury, loss, or damage caused by third-party suppliers
• Delays due to weather or road conditions
• Airline schedule changes
• Political or security-related disruptions
• Force majeure events
9.3 The Company’s liability shall not exceed the total amount paid for the specific service.
10. Force Majeure
The Company shall not be held liable for events beyond its control, including but not limited to:
• Natural disasters
• Political unrest
• Government regulations
• Epidemics or pandemics
• Border closures
• Strikes
In such cases, the Company will make reasonable efforts to reschedule services or provide alternatives.
11. Health & Safety
11.1 Clients must inform the Company of any medical conditions that may affect participation.
11.2 Participation in adventure activities (hiking, desert tours, diving, etc.) is voluntary and at the Client’s own risk.
11.3 The Company reserves the right to refuse participation if safety concerns arise.
12. Accommodation & Transportation
12.1 Hotel categories are based on local classification standards.
12.2 Check-in and check-out times follow hotel policies.
12.3 Transportation services operate according to agreed schedules. Delays caused by clients may incur additional charges.
13. Religious, Wedding & Event Programs
13.1 Special arrangements (venues, permits, event setups) are subject to local regulations and availability.
13.2 Non-refundable deposits may apply for event-related services.
14. Photography & Marketing
Unless otherwise requested in writing, the Company reserves the right to use non-identifiable photos taken during tours for marketing purposes.
15. Complaints
15.1 Any complaint must be reported immediately during the service to allow resolution.
15.2 Written complaints must be submitted within 14 days after service completion.
16. Governing Law
These Terms and Conditions are governed by the laws of the Hashemite Kingdom of Jordan.
Any disputes shall be subject to the jurisdiction of Jordanian courts.